Notion - Hotel Duty Manager SOPs
This template contains Standard Operating Procedures (SOPs) for various hotel departments. It outlines the procedures for guest check-in, including verification, payment, and room assignment. The document also details emergency response protocols, including evacuation, communication, and coordination with emergency services. Housekeeping standards are covered, specifying daily cleaning tasks, deep cleaning schedules, and linen management. The SOP for food and beverage service describes preparation, order taking, serving, and billing procedures. There is also a complaint handling procedure, which emphasizes active listening, investigation, and resolution. The security and access control protocol covers monitoring, access authorization, patrolling, and incident handling. Finally, the staff training and development program outlines the identification of training needs, program planning, execution, and evaluation.
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What you need before purchase
- Basic knowledge of how to use Notion
- Notion account (sign up for free here)
After purchase, you'll get access to the Notion template immediately. From the template page, click on the Duplicate link (top right-hand of the screen) to copy to your account.
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FAQs
What is the structure of the SOPs?
Each SOP includes the purpose of the SOP, the scope of the SOP, other SOPs that the SOP references and the steps for the specific process.
Refunds
As this is a digital product, we can't offer refunds on purchases. Feel free to contact us via our main website, Template Road, for any questions before buying and we'll happily reply.
Notion Free Account
This template will work on the free account within Notion but we'd recommend the paid version if you're using it with your team.
Share with team
This purchase is for a single license for you to use with your team. If you want to share with additional teams, divisions or people from other companies, please get in touch (to discuss the extra licenses).